Complaints

At SHAMS, we value your feedback and are committed to providing the best possible service. Our complaints page is designed to give you a platform to voice your concerns and help us improve. We understand that sometimes things don't go as expected, and we want to hear from you so we can address any issues promptly and effectively.

Steps to Submit Your Complaint:

• Fill Out the Form: Provide detailed information about your concern, including specific incidents, dates, and any individuals involved.
• Submit the Form: Once you have completed the form, click the submit button to send your complaint to our team.
• Confirmation: You will receive a confirmation email acknowledging receipt of your complaint.
• Investigation: Our dedicated team will review your complaint and take appropriate action.
• Follow-Up: We will keep you informed throughout the process and notify you once your complaint has been resolved.